We're aware of an issue where some users in China, Hong Kong, Singapore, Japan and New Zealand were sent an outdated build (0.9.3) by the App Store. This build is no longer functioning. Please contact [email protected] so we can reset your trial when our launch version is released.

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Most email services will require you to generate an app specific password for Big Mail. This is so third-party apps like Big Mail don’t see your actual password.

Generating an app specific password is quick and easy. Select your mail provider from the ‘Add an account’ screen, and click “Generate Password”. You’ll then be taken to your mail provider to generate your app specific password. Once done, simply copy the password back into Big Mail.

Don't worry, generating an app specific password won't change your account password. This password is just for Big Mail.

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