Reporting a Problem

Big Mail relies on third party mail providers for access to your emails, and whilst most providers work the same way, there are some variations between them that can sometimes result in unexpected behaviour.

If something isn’t working or doesn’t look right, please get in touch.

I received an email that looks weird or damaged

If you’ve received an email that doesn’t look right:

  1. Forward a copy of the email to [email protected] using your mail providers web interface, and redact any sensitive information. Note: do not use Big Mail to forward the message.
  2. In the forwarded email, please include details of what’s wrong with the email.

If you’re unable to forward the email because the contents is sensitive, you may also send us a screenshot and redact any sensitive information.

I experienced some unexpected behaviour

If Big Mail did something you didn’t expect, or you experienced a crash, please let us know the following:

  1. Describe the issue you experienced
  2. Tell us how to reproduce the issue
  3. What did you expect to happen?
  4. What actually happened?
  5. What version number of iOS/macOS you’re using
  6. Who’s your mail provider and how many accounts you have added.

Please email [email protected] and we’ll be in touch if we require further information.